Rates in your account
As soon as your account is created, the current rates are securely visible there — before you submit a request.
Current rates visible in advance
How to view the applicable rate before submitting a request
Your secure account shows the current rates and, before ‘Submit Request’, the ‘Estimated Total/Estimated Cost’. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
- Current rates visible in advance
- Changes free of charge
- Cancellations free of charge
- No holiday surcharge
Our approach
Individual care, not a standard programme
Current rates are shown in your client account, together with services, requests and practical arrangements. Registration is free and without obligation.
Personal follow-up
After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available.
Check costs before submitting
View the ‘Estimated Total/Estimated Cost’ in ‘Service List’ (app) or ‘Review’ (computer) before selecting ‘Submit Request’. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
One organised client account
On your computer and in the app, care information, requests, scheduling, messages and updates are kept together.
How it works
Clear arrangements from first contact to collection
View current dog-care prices before requesting a booking in your client account, with no administration fees or unexpected holiday surcharges.
- 1
Create an account
Registration is free and does not oblige you to make a booking.
- 2
Assess the fit
We assess whether the requested care suits your dog and can be provided responsibly within our small-scale setting.
- 3
Check the cost
Before ‘Submit Request’, check the selected rate and ‘Estimated Total/Estimated Cost’ in ‘Service List’ (app) or ‘Review’ (computer).
- 4
Manage flexibly
Make changes or cancellations yourself without an administration charge.
A considered match
What you can expect – and what we agree in advance
The following pages explain practical details and our approach to care.
What you can expect
- a familiar, consistent carer;
- careful matching with compatible dogs;
- a balance of outdoor activity and recovery;
- clear communication through your account.
What we establish beforehand
- dates, times and handover arrangements;
- food, medication and relevant health notes;
- behaviour, energy level and social preferences;
- any transport or additional bespoke service.
Frequently asked questions
Make an informed decision
If your question is not answered here, please email us before submitting a booking request.
Ask a questionWhy aren’t rates published publicly on the website?
We do not publish amounts on the open internet. As soon as your account is created, you can view the current rates. Before ‘Submit Request’, you can also see the ‘Estimated Total/Estimated Cost’. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
How do I check the cost before ‘Submit Request’?
As soon as your account is created, the current rates are securely visible there — before you submit a request. Before ‘Submit Request’, check the selected rate and ‘Estimated Total/Estimated Cost’ in ‘Service List’ (app) or ‘Review’ (computer). ‘Estimated Total’ or ‘Estimated Cost’ is a provisional total. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
Can I change or cancel free of charge?
Yes. Booking requests, changes and cancellations can be managed in the client account without an administration charge.
Are there unexpected holiday surcharges?
Regular care does not incur unexpected surcharges simply because a period is busy. Any bespoke or external cost is agreed in advance.