Account and app · You remain in control
Create an account to view current rates securely in advance. We will then contact you personally to discuss your dog’s care needs. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
For an initial general question, an email is enough. You do not yet need to provide your name, full address, place of residence or telephone number. Choose email to discuss things first; request account access when you are ready to proceed or log in if you are already a client.
Email us the service and period you have in mind and what your dog needs. We will follow up personally to assess the care required. For this first contact, your email address is enough; your name, full address, place of residence and telephone number are not yet required.
Send an emailThe Time To Pet form is in English and asks for contact and address details. This requests access; it is not yet a booking. We personally follow up your registration and first discuss which care is appropriate.
Request account accessLog in and go to Scheduling/Schedule. Your secure account shows the current rates and, before ‘Submit Request’, the ‘Estimated Total/Estimated Cost’. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
Log inAfter registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.Read how we handle your data
Our approach
Create an account to view current rates securely in advance. We will then contact you personally to discuss your dog’s care needs.
Behaviour, food, medication, contact details and routines remain clearly available in one place.
Your secure account shows the current rates and, before ‘Submit Request’, the ‘Estimated Total/Estimated Cost’. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
Submit requests and change or cancel existing appointments free of charge from the same account.
Practical communication and any care updates stay linked to your account.
FROM FIRST CHOICE TO CONFIRMED BOOKING
One central route for the customer app and computer. See where to start, when to add extras and what happens after submission.
Choose the main stay service first. Then add any extra services before submitting the request.
Add care and other extra services while your request is still a draft. Once you use ‘’, you can no longer add to the request yourself.
The English button labels below match the customer app exactly.
As soon as your account is created, the current rates are securely visible there — before you submit a request. Before ‘Submit Request’, check the selected rate and ‘Estimated Total/Estimated Cost’ in ‘Service List’ (app) or ‘Review’ (computer).
‘Estimated Total’ or ‘Estimated Cost’ is a provisional total. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
The submission stage determines what you can still add yourself. Every request remains subject to our approval.
Check all selected services and only then use ‘’ to send the complete request.
Already used ‘’, but the request has not yet been approved? You cannot reopen that submitted request to add services. Contact us if something needs to change at this stage.
Request the extra service as a new, separate request in the customer app or on a computer. Once approved by us, we will integrate it into the existing booking.
Follow the existing booking and any additional request under ‘Scheduling’ in the iPhone app and under ‘Schedule’ on a computer.
A request is only final after we have approved it.
A considered match
The following pages explain practical details and our approach to care.
Frequently asked questions
If your question is not answered here, please email us before submitting a booking request.
Ask a questionYes. Create an account to view current rates securely in advance. We will then contact you personally to discuss your dog’s care needs. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
As soon as your account is created, the current rates are securely visible there — before you submit a request. Before ‘Submit Request’, check the selected rate and ‘Estimated Total/Estimated Cost’ in ‘Service List’ (app) or ‘Review’ (computer). ‘Estimated Total’ or ‘Estimated Cost’ is a provisional total. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.
Yes. Booking requests, changes and cancellations can be managed in the client account without an administration charge.
Email info@hondenhotel-amsterdam.com, or use the client account once it has been approved. This keeps practical arrangements traceable.
On Home, select ‘Scheduling’. On a computer, this section is called ‘Schedule’. Select ‘New Request’, then select ‘New Request’ once more in the window. Choose ‘Single Date’ or ‘Multiple Dates’, select ‘Select Date’, choose the date or dates and tap ‘Confirm’. Then continue with ‘Next’. Under ‘Which Service?’, choose the stay service first. Under ‘Which Pets?’, select the pet or pets. Enter any relevant information under ‘Additional Details For Us?’. Select the required time windows for the chosen date or dates and choose ‘Add Services’. The stay service will then appear in ‘Service List’. Then check the provisional total under ‘Estimated Total’ before choosing ‘Submit Request’.
Add care and other extra services while your request is still a draft. Once you use ‘Submit Request’, you can no longer add to the request yourself. Already used ‘Submit Request’, but the request has not yet been approved? You cannot reopen that submitted request to add services. Contact us if something needs to change at this stage. Request the extra service as a new, separate request in the customer app or on a computer. Once approved by us, we will integrate it into the existing booking.
Follow the existing booking and any additional request under ‘Scheduling’ in the iPhone app and under ‘Schedule’ on a computer.
