Personal, small-scale and transparent
You want to know in advance who will care for your dog, how the day will be tailored and how you can follow what happens. We therefore discuss your dog’s needs personally and provide insight through genuine care photos, a carefully planned first stay and updates in the secure client app.
From first contact to review
Four clear steps show who guides your dog and how you can follow the stay.
Personal guidance
We intentionally work on a small scale. You have one regular point of contact who personally guides your dog during the introduction and trial or settling-in day. Support is available for the daily care, while you retain one familiar contact for questions and arrangements.
Personal guidance
The accommodation is the dogs’ daily living and sleeping environment, not a reception area. Unfamiliar voices, scents and movement can disrupt their calm and familiar routine. We therefore do not offer indoor tours. You will, however, get a clear view through genuine photos of dogs in our care, personal app updates, the introductory meeting and our follow-up discussion.
Personal guidance
We meet you and your dog outside, in front of our dog hotel. There, we calmly get acquainted and discuss your dog’s habits and any important details. When it suits your dog, they will meet a few compatible dogs from the group outside. We then generally begin with a relaxed walk in green surroundings, together with suitable pack mates or individually if that is safer. This allows us to carefully observe your dog’s body language and need for distance, movement and guidance. Your regular point of contact then continues to help your dog settle in. Before a first longer stay of several nights, we schedule a trial/familiarisation day and an introductory overnight stay.
The trial or settling-in day and the first introductory overnight stay both fall under Special, unless a care need known in advance requires Extra Care. We then agree the care level for a future stay.
Personal guidance
Exercise, pace, stimulation, social contact and rest are tailored to age, condition, character and what your dog shows us that day. The 90-minute walk on our website is a separate dog-walking service, not a compulsory programme for a dog boarding with us.
Three care levels
Every dog receives the same safe and attentive standard of care. The care level only indicates how much individual support is needed.
Basic — standard care
Special — specific care
Extra Care — intensive care and behavioural support
We discuss the appropriate care level and rate before confirming the booking. If a structurally different level proves necessary during the stay, we contact you as soon as possible; any surcharge applies only under rate arrangements shown and accepted in advance.
Insight during the stay
A daily update is included for every care day. At suitable moments, the secure client app may show how your dog is meeting us, moving, resting and interacting. Care, safety and sleep take priority, so the timing and number of photos can vary. We discuss the main observations personally when you collect your dog.
Authentic images from our care, used thoughtfully. All original photographs were taken by us and show real moments of dogs in our care. Read how we handle photography, image rights and privacy.
Personal guidance
During the first stay we get to know your dog in our environment. You receive an app update and, at collection, we discuss what we observed. Together we then decide which care, guidance and any additional support are suitable. A request becomes final only after we have reviewed and confirmed it.
Personal guidance
No. You can first read about our approach and email us with your questions. We use the account for the dog profile, requests, arrangements and secure updates only when we decide together to proceed.
Take time to read how we work. If our small-scale approach suits you and your dog, we will gladly discuss the first step.