Small-scale dog hotel in Amsterdam

Yes. Care is provided in an intentionally small-scale, home-style setting, with personal attention and a familiar carer.

First choose whether you would like to discuss your needs by email, request an account or log in as an existing client. We will contact you personally and assess your dog, their care needs, suitability for the group and our capacity. A request becomes a booking only after we have confirmed it.

We do not publish amounts on the open internet. As soon as your account is created, you can view the current rates. Before ‘Submit Request’, you can also see the ‘Estimated Total/Estimated Cost’. After registration, we contact you personally. Our assessment determines which care suits your dog and whether a place is available. Only our confirmation turns the request into a booking and fixes the amount agreed at confirmation. Any later paid change takes place only under arrangements shown in advance and expressly accepted.

The accommodation is the dogs’ daily living and sleeping environment, not a reception area. Unfamiliar voices, scents and movement can disrupt their calm and familiar routine. We therefore do not offer indoor tours. You will, however, get a clear view through genuine photos of dogs in our care, personal app updates, the introductory meeting and our follow-up discussion.

Before you arrive, you will receive all practical information about drop-off and pick-up. At the agreed arrival time, we meet you and your dog outside, in front of our dog hotel. If it suits your dog, they will meet a few compatible dogs from the group there and we will begin with a relaxed walk in green surroundings. If an individual or on-lead walk is safer, we adapt the introduction accordingly. Getting acquainted & trust.

Before confirmation, share all relevant information, including vaccination status, parasite prevention, allergies, food, medication, health, behaviour, previous incidents, escape risk and whether your dog is intact or in season. We then assess individually what can be offered safely and responsibly; complete information is essential for a suitable decision.

There is no walk-in access. Drop-off and collection times are agreed in advance for each confirmed booking, so the handover and the dogs’ daily rhythm can remain calm. Follow the confirmed time and report a delay as early as possible.

The procedure is agreed individually before confirmation using current contact, emergency-contact, veterinary and medical details. Before booking, ask which permissions, arrangements and possible external costs apply to your dog; we do not make general assumptions about this. Liability and insurance conditions must likewise be checked individually before confirmation; we do not assume that particular cover applies.

We meet you and your dog outside, in front of our dog hotel. There, we calmly get acquainted and discuss your dog’s habits and any important details. When it suits your dog, they will meet a few compatible dogs from the group outside. We then generally begin with a relaxed walk in green surroundings, together with suitable pack mates or individually if that is safer. This allows us to carefully observe your dog’s body language and need for distance, movement and guidance. Your regular point of contact then continues to help your dog settle in. Before a first longer stay of several nights, we schedule a trial/familiarisation day and an introductory overnight stay.

The trial or settling-in day and the first introductory overnight stay both fall under Special, unless a care need known in advance requires Extra Care. We then agree the care level for a future stay.