Small-scale dog hotel in Amsterdam

Yes. Care is provided in an intentionally small-scale, home-style setting, with personal attention and a familiar carer.

Yes. We offer day care and day and overnight care. Availability depends on the dates and a careful intake beforehand.

Yes. You receive messages and photos about your dog’s stay through the Time To Pet app.

Yes. Pet Travel & Care combines a hotel stay in Amsterdam-Noord with pre-arranged personal transfers around travel by plane, train or ferry.

After your no-obligation registration has been completed and approved, you gain access to your personal account. There you can view current fees and availability and submit booking requests on a computer or in the app. You can also contact us by email.

We work on a small scale and first assess whether the requested care suits your dog and the services available to us. After approval of your no-obligation registration, all current fees are visible in your personal account before you submit a booking request. Registration does not oblige you to book; requests, changes and cancellations can be managed from your account free of charge.

Yes. If your plans change, we do not charge a cancellation fee.

No. We do not add unexpected surcharges or raise the fee simply because it is busy or a holiday period.

The location is the daily living and sleeping environment of a small group of dogs and is also a private setting. Unfamiliar visitors, voices and scents can cause unrest and distract our attention from care. We therefore do not offer tours or informal visits. We get to know you and your dog through a careful initial assessment and personal contact. Address and directions are shared only for a confirmed handover or collection.

Before confirmation, share all relevant information, including vaccination status, parasite prevention, allergies, food, medication, health, behaviour, previous incidents, escape risk and whether your dog is intact or in season. We then assess individually what can be offered safely and responsibly; complete information is essential for a suitable decision.

There is no walk-in access. Drop-off and collection times are agreed in advance for each confirmed booking, so the handover and the dogs’ daily rhythm can remain calm. Follow the confirmed time and report a delay as early as possible.

The procedure is agreed individually before confirmation using current contact, emergency-contact, veterinary and medical details. Before booking, ask which permissions, arrangements and possible external costs apply to your dog; we do not make general assumptions about this. Liability and insurance conditions must likewise be checked individually before confirmation; we do not assume that particular cover applies.

Only when you would like to book a longer, multi-night stay for a dog staying with us for the first time. We arrange both moments with you so your dog can settle in calmly and we can agree suitable care. They do not apply to dog walking or daycare.

No. This introduction is only intended for a dog staying with us for the first time, before a longer stay of several nights. If you choose dog walking or daycare, a trial or settling-in day and overnight stay are not part of the process; we will discuss a comfortable start for your chosen service with you personally.

Certainly. If you would like your dog to stay with us for several nights or longer, we first arrange a trial or settling-in day and an introductory overnight stay when it is your dog’s first stay with us. We then discuss the care level that best suits your dog. We review availability and suitability for each enquiry; an enquiry is not yet a booking. This introductory process does not apply to dog walking or daycare.

Yes. Provide enough familiar meals for every feeding time throughout the stay, or add each fresh raw meat (game; BARF) or premium-kibble meal separately in the booking app. You pay per meal; no meal is automatically included.

Yes. For each stay, you can select pick-up and drop-off in the booking app as an optional paid extra. It is not included and is provided only after availability has been checked and confirmed in advance. This is separate from the agreed drop-off and collection times when you bring or collect your dog yourself.

Choose one or more options in the booking app or in consultation: nail trimming, ear cleaning, combing, brushing, washing and drying. This care is available only with a booked stay, subject to confirmation and paid separately; it is never included and is performed only when your dog can safely tolerate it.

Yes, when this can be done calmly and safely. We trim or maintain nails only while your dog tolerates it well and stop at any sign of stress or discomfort.

We gently clean only the visible outer ear. We do not enter or treat the ear canal. Redness, odour, discharge, itching or pain should first be assessed by a veterinarian.

Yes, as light maintenance for loose hair and small, early tangles. Clipping, shaving, hand-stripping and removing severe matting belong with a professional groomer.

Yes, by prior agreement, using a mild non-medicated dog shampoo and gentle drying that your dog comfortably accepts. We stop if your dog becomes uncomfortable.

No. This is simple care during a booked stay, not a haircut, shave, hand-strip, styled groom, diagnosis or treatment. Please consult a professional groomer or veterinarian for those needs.

Every dog is at the heart of our care, and we assess which type of stay best suits their temperament, wellbeing and care needs.

A crossbreed or unknown ancestry is not in itself a barrier. Information from the owner and what we observe in the individual dog help us discuss which service and setting may be suitable and safe.