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PICK-UP & DROP-OFF · REQUEST IN ADVANCE

From your front door to our dog hotel, with a calmer journey

Would pick-up or drop-off make your plans easier? Request it in advance as an Extra Service in our client app. We assess the route and availability, schedule outside peak traffic where possible and confirm the expected arrival time beforehand.

See how to request itHow it works
  • Agreed in advance
  • Subject to availability
  • A time window, not an exact time
ConvenientLess arranging around departure and return
Clear in advanceYou hear whether the journey can be scheduled
Calmer travelOutside peak traffic whenever possible
PersonalShare your dog's needs before the journey

THE DIFFERENCE

Not a group dog-walking van route. Transport built around the stay.

This pick-up and drop-off service is an optional addition to a booked stay. We do not run a daily route across the city to collect a large dog-walking group. Your dog is handed over personally, and we assess the route, time window and your dog’s needs in advance.

OUR SERVICE

Tailored to your booking

Pick-up, return or both connect to the stay. We discuss the address, access, car behaviour and any special needs in advance.

WHY IT MATTERS

Less unnecessary travel time and stimulation

Your dog is not driven around to collect ten to fifteen dogs for a walking group. The transport remains focused on the transition to or from the stay.

Our own dog walks into the car on a lead using the access ramp
The ramp provides a calm, low entry; the dog remains on the lead during the handover.

MORE CONVENIENCE, THE SAME PERSONAL ATTENTION

A calm transition begins before the journey

Transport is more than getting from A to B. A familiar handover, complete information and a realistic schedule help keep the transition to or from a stay clear and calm. That is why every journey is agreed with you in advance.

  • Request collection, drop-off or both journeys in advance.
  • We assess the route, schedule and your dog's needs.
  • You receive the expected arrival time within the agreed window beforehand.

HOW IT WORKS

Four clear steps from request to handover

The more complete your request, the better we can assess whether the journey can be scheduled practically and responsibly.

  1. 1

    Request the Extra Service

    Follow the central booking guide and choose ‘Pick-up or Drop-off’ as the extra service.

  2. 2

    Share the practical details

    Add the address, access details, preferred day and window, telephone number and relevant travel or care information.

  3. 3

    Wait for our confirmation

    The service is subject to availability. The transport arrangement is fixed only after our confirmation.

  4. 4

    Prepare the handover

    Have your dog, lead, any medication and agreed belongings ready on time.

Important: traffic and caring for dogs cannot be planned to the minute. Your selected time slot is therefore a collection or drop-off window. We confirm the expected arrival time in advance and let you know if the schedule requires an update.

READY FOR THE JOURNEY

What we need from you beforehand

The right details prevent rushing and surprises at the door.

Please provide

  • the full address, access details and contact number;
  • whether you need collection, drop-off or both;
  • how your dog usually responds to car travel;
  • medication, travel sickness, anxiety or behavioural information.

Good to know

  • the service is an optional paid addition to a stay and is not included;
  • requests are not confirmed automatically;
  • route and window are assessed for feasibility;
  • travelling outside peak traffic is an aim, not a guarantee;
  • non-standard or international travel support is covered by Dog Travel & Care.

ALSO USEFUL FOR YOUR PLANNING

Review this information before requesting transport.

Dog WalkingSmall-group dog walking in Amsterdam-Noord with a familiar carer, green routes, at least 90 minutes outdoors, collection and return.View this information →Day CareSmall-scale dog day care in Amsterdam-Noord with compatible groups, outdoor activity, enrichment, rest and a familiar carer.View this information →Day & overnight careSee how the homely stay and overnight care are organised.View this information →Client app and accountSee how to add this extra service before submitting, or later through a separate request for an approved booking.View the complete booking guide →Dog Travel & CareFor airport handovers, international journeys or more extensive travel support.View this information →

FREQUENTLY ASKED QUESTIONS

Clarity before you request the journey

Know exactly what to expect.

Ask a question
Is pick-up and drop-off always available?

No. Every request depends on the route, schedule and available capacity. We confirm the journey separately.

Is the selected time an exact collection or drop-off time?

No. It is a time window. We confirm the expected arrival time in advance; traffic or essential dog-care needs may still affect the schedule.

How do I request the service?

Follow the central booking guide and choose ‘Pick-up or Drop-off’ as the extra service. View the complete booking guide

Why do you travel outside peak traffic whenever possible?

Outside peak traffic, journey times are generally easier to plan and travel can be calmer. This still depends on the day, route and other care appointments.

Is this the same as airport or international travel support?

No. For an airport handover, international journey or broader travel plan, view Dog Travel & Care and discuss the tailored arrangements in advance.

DO NOT LET LOGISTICS GET IN THE WAY OF YOUR PLANS

Request pick-up or drop-off in good time

Add the service to your booking and share all practical details. We will let you know whether the journey fits the route and schedule.

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