Which two travel-care plans are available?
Plan 1 runs from an agreed home, accommodation or business address via our dog hotel to an accessible airport, railway station or ferry-terminal handover point. Plan 2 runs from such a handover point via our dog hotel to the agreed destination address.
For which international journeys do you provide care and transfer?
Pet Travel & Care can be requested for a confirmed journey by plane, train or ferry. We record the collection or handover location, hotel stay, destination and practical feasibility in writing beforehand.
Is your dog hotel located at Schiphol?
No. Our small-scale, home-style care is located in Amsterdam-Noord. For air travel, personal transport to and from Schiphol Airport is available by reservation.
Are you affiliated with Schiphol or KLM?
No. Dog Hotel Amsterdam is a fully independent business and is not affiliated with Royal Schiphol Group, KLM, KLM Cargo or the KLM Animal Hotel.
Do you collect my dog and travel crate before departure?
Yes, when this forms part of the confirmed departure plan. We collect your dog and travel crate from the agreed home, accommodation or business address, provide the hotel stay and then take them together to the accessible handover point confirmed in advance.
Can you take my dog and travel crate to Schiphol before departure?
Yes. After collection, the hotel stay and familiarisation with the travel crate, we take dog and crate together to the pre-agreed landside handover point at the airport that is accessible to us.
Do you monitor my flight at departure?
No. When taking a dog to Schiphol, we work with a pre-agreed handover and check-in time. The owner must notify us of changes in good time.
Do you monitor my flight when collecting my dog?
Yes. With a confirmed arrival service, we monitor current flight information and align our planning with the actual arrival time as closely as possible.
Where do you collect my dog and travel crate after arrival?
At the accessible airport, railway station or ferry-terminal handover point confirmed in advance. At an airport, we can collect only in the publicly accessible landside area. All veterinary, customs, terminal and any cargo formalities must be completed before collection.
Can you collect my dog at baggage reclaim or before customs?
No. We can collect only in the publicly accessible landside area. You or your appointed pet transport provider must first take your dog through all checks and formalities.
Do you also collect dogs travelling as air cargo?
Yes, but only after an appointed pet transport provider or other authorised party has completed all import, customs and cargo procedures and can hand your dog over to us at an accessible public location.
Do you take my dog and travel crate to the destination after the stay?
Yes. On the arrival journey, we take dog and travel crate together to the pre-agreed destination address after the hotel stay.
What happens if a flight is delayed?
For collection, we monitor the flight and adjust our planning where possible. If the handover after arrival takes substantially longer, we contact you in accordance with the arrangements in the booking confirmation.
How much does Pet Travel & Care cost?
The fee is quoted on request. You receive a personal quotation in advance based on the confirmed travel-care plan, locations, care period, timings, flight, train or sailing details, parking costs and any additional requirements.
Can I book the transfer service without a hotel stay?
No. A stay at Dog Hotel Amsterdam is part of both Pet Travel & Care plans; this is not a stand-alone transport service.
How do I make a reservation?
Tell us whether your dog is travelling by plane, train or ferry and whether this is a departure or an arrival. Send the care dates, journey details, proposed collection or handover point, destination, your dog’s details and travel-crate dimensions. New dogs are first invited for an introduction and initial assessment.
